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DELIVERY TERMS AND CONDITIONS

 

Welcome to our website.

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At Whimsy Petals we value our customers and pride ourselves on our warm and friendly service and the quality of our arrangements.

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To maintain a positive relationship and to provide clarity on our services, we’d appreciate you reading our Terms and Conditions before placing an order through our online store.

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You’ll be prompted at checkout to agree to these Terms and Conditions and our Privacy Policy before your order is finalised.

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Please note that any reference to "flowers" in these terms and conditions includes all fresh materials including foliage and botanicals.

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ORDERS

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Orders can be placed online 24/7 up to 1 week in advance.

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Please order by 5pm for next day delivery. We don’t offer same day delivery online so if you require a same-day order, please call or text us before 10am on the day of.

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It is your responsibility to make sure you have given us the correct name and address for the recipient under SHIPPING on your order. Enter your email address here for order confirmation but all other details relate to the recipient so please don’t enter your name and address under shipping unless the flowers are for you. BILLING is for your details in case we need to contact you regarding your order and for invoicing.

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Orders will not be delivered until full payment is received.

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Prices listed on the Whimsy Petals website are current at the time of display. These prices are subject to variation without notice. All prices quoted are in Australian dollars. Whimsy Petals is not registered for GST.

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Order Changes

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If you wish to change your order, please do so by contacting us asap (email, call, text).

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Order Cancellation

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Should you need to cancel your order, please contact us asap.. 

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We are unable to cancel orders that have already been created and are in the process of being delivered.

 

DELIVERIES

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Whimsy Petals is located in Trigg and delivers to Trigg and surrounding suburbs.

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Our delivery days are:

Tuesday to Friday -  12 noon to 6pm

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Our delivery suburbs and delivery fees are listed in the “Where We Deliver” section of our website.

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Delivery fees are added at checkout.

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Please note that we don’t deliver on Sundays or public holidays (unless prearranged).

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Timed Deliveries

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Timed deliveries are possible, please add your request to the SPECIAL REQUESTS box when placing your order.

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Delivery Address | Recipient not Home

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It is the sender’s obligation to enter the correct delivery address details at the time of ordering. If a delivery is made to an incorrect address that you have supplied, Whimsy Petals is unable to accept any responsibility for loss.

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Where delivery may be complicated (eg gated units, apartment blocks, hard-to-find addresses etc), please include as much information as possible in the SPECIAL DELIVERY INSTRUCTIONS section of your CART.

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We prefer someone to be at your delivery location to accept the order.

 

If the recipient isn't home we will only leave flowers unattended if there is a safe and secure location to place them however we will not be held liable for theft or extreme weather.

 

If we cannot find a suitable location to leave the delivery and there are no instructions to the contrary, we'll contact the sender or the recipient to arrange redelivery. 

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If you would like delivery left somewhere in particular at the delivery address, please indicate this in the SPECIAL DELIVERY INSTRUCTIONS section of your CART.
 

If you're happy for us to contact the recipient to coordinate delivery or redelivery, please ensure their phone number is included in the SHIPPING section of your order.

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Unsuccessful deliveries will be returned to our studio but every attempt will be made to redeliver on the same day. If this is not possible, the order will be delivered on the following business day unless a pick up from our Trigg studio is arranged.

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Deliveries to Businesses

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Deliveries to schools will be made by 3pm and to businesses by 5pm unless you request otherwise on your order. Please make sure to include the business name in the SHIPPING section at checkout.

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Where delivery is made to a business, the flowers may be delivered to reception.

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REFUNDS

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Whimsy Petals goes to great lengths to source the highest quality flowers for our arrangements. We value your custom and want you to be 100% happy with your purchase.

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Please note that we handle returns and process refunds in accordance with the Australian Consumer Protection legislation.

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Any dissatisfaction with the freshness of the arrangement is to be communicated to us within 3 days of delivery.

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The products sold on this website are a perishable, natural item and life span is dependent on the variety with some lasting longer than others. On average, the flowers should last between 3 and 7 days. Should your flowers perish within 3 days of the delivery date and we are satisfied that all care instructions have been followed (as outlined in the Flower Care Tips section of this website), we will be happy to resend the ordered arrangement.

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Whimsy Petals reserves the right to request photos or images of the original flowers to assist us with quality control. 

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With regret we cannot arrange a redelivery of replacement flowers if the original flowers are disposed of, or if images are unavailable.

 

It is important that we are contacted as soon as possible regarding issues. We will, at our discretion, consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order.

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Any refunds will be processed through the original payment method for which the order was purchased.

 

Electronic refunds may take up to 7 business days to process.

 

We will not accept returns or refunds based on change of mind or design.

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DISCLAIMER

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By accessing, browsing, or using this website, you agree to the terms, conditions, and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Whimsy Petals may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. To view our Terms of Use, please click here.

 

Thank you.

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