Terms and Conditions
Welcome to our website.
At Whimsy Petals we value our customers and pride ourselves on our warm and friendly service and the quality of our arrangements.
To maintain a positive relationship and to provide clarity on our services, we’d appreciate you reading our Terms and Conditions before placing an order through our online store.
Please note that any reference to "flowers" in these terms and conditions includes all fresh materials including foliage and botanicals.
Orders can be placed online 24/7 up to 2 weeks in advance.
Please order by 10am for next day delivery. We don’t offer same day delivery.
It is your responsibility to make sure you have given us the correct name and address for the recipient under SHIPPING on your order. Enter your email address here for order confirmation but all other details relate to the recipient so please don’t enter your name and address under shipping unless the flowers are for you. BILLING is for your details in case we need to contact you regarding your order and for invoicing.
Orders will not be delivered until full payment is received.
Prices listed on the Whimsy Petals website are current at the time of display. These prices are subject to variation without notice. All prices quoted are in Australian dollars. Whimsy Petals is not registered for GST.
If you wish to change your order, please do so by emailing firstname.lastname@example.org. We'll always do our best to accommodate last minute changes but we can only guarantee them (including to the delivery address or card message) if received by 6pm on the night before delivery.
Should you need to cancel your order, the full amount will be refunded less a $20 administrative fee ONLY IF notice is received by Whimsy Petals at least 24 hours prior to the scheduled delivery. Cancellations received with less than 24 hours’ notice prior to the date of delivery will be charged at 50% of the total order value.
We are unable to cancel orders that have already been created and are in the process of being delivered.
Whimsy Petals is located in Trigg and delivers to Perth's western and northern suburbs.
Our delivery days are:
Wednesday to Friday - 12 noon to 6pm
Saturdays - 10am to 3pm
Our delivery suburbs and delivery fees are listed in the “Where We Deliver” section of our website.
Delivery fees are added at checkout.
Please note that we don’t offer same day delivery nor do we deliver on public holidays.
Timed deliveries are possible but please prearrange this with us.
Delivery Address | Recipient not Home
It is the sender’s obligation to enter the correct delivery address details at the time of ordering. If a delivery is made to an incorrect address that you have supplied, Whimsy Petals is unable to accept any responsibility for loss.
Where delivery may be complicated (eg gated units, apartment blocks, hard-to-find addresses etc), please include as much information as possible in the SPECIAL DELIVERY INSTRUCTIONS section of your CART.
We prefer someone to be at your delivery location to accept the order.
If the recipient isn't home we will only leave arrangements unattended if there is a safe and secure location to place them however we will not be held liable for theft or extreme weather.
If we cannot find a suitable location to leave the delivery and there are no instructions to the contrary, we'll contact the sender or the recipient to arrange redelivery.
If you would like delivery left somewhere in particular at the delivery address, please indicate this in the SPECIAL DELIVERY INSTRUCTIONS section of your CART.
If you're happy for us to contact the recipient to coordinate delivery or redelivery, please ensure their phone number is included in the SHIPPING section of your order.
Unsuccessful deliveries will be returned to our studio but every attempt will be made to redeliver on the same day. If this is not possible, the order will be delivered on the following business day unless a pick up from our Trigg studio is arranged.
Redeliveries may attract additional delivery fees.
Deliveries to Businesses
Deliveries to schools will be made by 3pm and to businesses by 5pm unless you request otherwise on your order. Please make sure to include the business name in the SHIPPING section at checkout.
Where delivery is made to a business, the flowers may be delivered to reception.
Whimsy Petals goes to great lengths to source the highest quality flowers for our arrangements. We value your custom and want you to be 100% happy with your purchase.
Please note that we handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
Any dissatisfaction with the freshness of the arrangement is to be communicated to us within 3 days of delivery.
The products sold on this website are a perishable, natural item and life span is dependent on the variety with some lasting longer than others. On average, the flowers should last between 3 and 7 days. Should your flowers perish within 3 days of the delivery date and we are satisfied that all care instructions have been followed (as outlined in the Flower Care Tips section of this website), we will be happy to resend the ordered arrangement.
Whimsy Petals reserves the right to request photos or images of the original flowers to assist us with quality control.
With regret we cannot arrange a redelivery of replacement flowers if the original flowers are disposed of, or if images are unavailable.
It is important that we are contacted as soon as possible regarding issues. We will, at our discretion, consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order.
Any refunds will be processed through the original payment method for which the order was purchased.
Electronic refunds may take up to 7 business days to process.
We will not accept returns or refunds based on change of mind or design.